Store Policy

Shipping Policy

Every product we offer is made by hand in our Philadelphia factory after is it ordered. To prevent waste, we do not keep an inventory. We make and ship each order within 10 days. Tracking will provided when the order ships. Please allow some extra time for production when placing large orders.

Returns & Exchanges

High Tail Designs is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all products to be free of manufacturer defects. 

We accepts returns or exchanges up to 30 days from the date of purchase. We will email a return shipping label to any customer wishing to return their order. Refunds will be processed once the returned product is delivered to our factory. To process a return, please email info@hightaildesigns.com

High Tail Designs is unable to accept returns for items that have been altered or damaged after being received.

  • Punctures, Tears, or burns from improper use
  • Damage caused by harsh cleaning chemicals
  • Any other forms of damage caused by user
If you have any questions or concerns please do not hesitate to email us: info@hightaildesigns.com

     

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